Frequently Asked Questions

How do I check the status of my order?

When you place an order, you will receive a confirmation email. Once the order ships, you will receive an email with a tracking number, which can be used to check the shipping status of your order. 

How do I return an item?

To start a return online, email stillwater@mainstreamboutique.com with your order number. To return the item in store, come visit us at Mainstream Boutique Stillwater. Online returns can't be returned to other locations. 

Make sure the original receipt is included in your return, and all tags remain attached on your clothing!

Please send all returns to:

Can I return an item for a refund? 

Unwashed, unworn merchandise (with tags attached) received within 14 days of purchase can be returned for a store credit or an exchange. We know you'll find an item you love - check our store for weekly new arrivals! Store credit only allowed.

I have a reward earned at Mainstream Boutique Stillwater. Can I apply the reward to my purchase online?

Thank you for being apart of our rewards program! To use your reward online, email us at stillwater@mainstreamboutique.com. 

I have a reward earned at another Mainstream Boutique. Can I apply the reward to my purchase online? 

Mainstream boutique is a franchise and most of our locations are individually owned and operated! Because rewards are designated to a specific store, we ask that you redeem them for purchases you make at that store. We love that you shop multiple stores! 

How do I apply in store credit to an online purchase?

Reach out to us at stillwater@mainstreamboutique.com with your name and email address the store credit is under and we can add it to your online account.